Author: AVX Support

Microsoft March 2021 Update – BSOD

The blue screen of death (BSOD) is an annoying thing and with the latest update that was automatically pushed out by Microsoft, MANY commercial clients are having issues!

Here is a link to the article on this issue:

As you can see, some people received this update and may not even know there is an issue since they do not have an impacted printer driver.  But if you do, you will need to take some action to either revert back/uninstall the update, or to use another workaround solution.

To date, some computers/printing issues are resolved by a work-around, while others are not resolved doing so! You may need to uninstall this most recent update for the time being…

For more details on how to do this and keep it come coming back for the time being, visit:

It is important to note that in our instructions, we are forced to say to DISABLE Windows Update. That will prevent any/all updates! So be sure to not do this for very long or you may miss important updates such as security ones!

FAQ – Secured Doors and Windows

Systems do not state that there is an alarm for no reason. Something happened. The state would not have changed to cause the alarm and then revert back to clear unless something happened. This will help you to understand what can cause an alarm and how to prevent/reduce these alarms from happening.

Sometimes we don’t see or understand why an alarm happened but something did happen. Aside from someone actually trying to open a door or windows, or successfully doing so when the system is armed, these are the other the most common reasons for your alarm:

The door or window is not properly aligned
The door or window is not properly secured
The sensor and magnet are not properly aligned
The magnet is missing
The sensor and/or magnet have been painted
A significant change in humidity and/or temperature
Gusts of wind or something hitting the door or window
Construction/work on your home-related issues

There are other reasons, these are the most common.

The state of a zone or device can vary by the system but generally is either normal, in alarm, or in trouble.

When a door or window is closed, the contact on it is generally in a normal state (closed). The magnet is aligned against a door/window sensor in most cases. If you have an internal contact it may have a push switch instead which can be of one of two types, a roller or a plunger. They both work the same way, much like a doorbell button or a light switch.

When a door or window is opened, the state will change to open. If the change happens when it is monitored for a change (i.e. armed), this state change will result in an alarm state and will be noted on the system panel(s) and sound locally. If the system is central station monitored, a signal will be sent to the central station.

A trouble condition may be noted when a sensor or magnet is failing. It could be a wiring issue, or if wireless, related to a device failure or simply a low battery condition.

For a door or window contact to work reliably and give you many years of protection will depend on many things:

Your doors and windows MUST be properly aligned and square. These conditions can/will happen over time. You should either check yourself or have someone check them regularly (We recommend spring and fall) to see if there are issues that need to be addressed. In addition to conditions changing over time, season changes happen as a result of temperature and other conditions, doors and windows can/will experience expansion and/or contraction. This can result in alarms happening due to being at or near the specifications of the contact/magnet such as the gap, range, or sensitivity. A properly aligned and secured door or window with a properly aligned contact/magnet will not have these issues.

If your doors or windows have latches or other mechanisms to make them be secured properly, their use is vital. Failure to do so makes them more prone to alignment issues and alarms as a gust of wind or a bird hitting the door or window, even someone knocking can cause an alarm.

Over time homes settle and conditions described here can happen that didn’t exist before. Work being performed in the home can also result in issues. We have seen instances where a contractor lost, broke, or damaged a contact or magnet. They may also have had one come loose or have to be put back on and alignment is vital. Another thing that can happen is that the wrong door or window is reinstalled and so the alignment of the contact and magnet are not correct. Equally important to alignment is the gap (distance between the sensor and the magnet).

We have also seen contacts and magnets that have been painted. No components in your system is designed to be painted. They MUST not be painted for any reason.

When the contact was installed, it was aligned and if there was an issue with the alignment/squareness of a door or windows, it was probably mentioned. It is important that your doors and windows be maintained and if there are any issues that they are promptly addressed. If you are having work done to your home, it is important to let your alarm company know that! Plan ahead and keep them in the loop.

Make your alarm contactless. Use an app!

If you have multiple people in your home or business that need to use your alarm system or interact with light switches, thermostats, and other items you can reduce contact points by having people use their own phone! An app added to your alarm/security system or automation system makes everything better. Avoid contact points, get notifications, have control while you are away.

AVX can convert your existing systems to be contactless and to use an app and it won’t break the bank!


Door locks
Garage Doors
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and MORE!

Chrome Remote Desktop provides remote access and support for nearly all devices

There are plenty of options out there today to let you remote into your computer remotely. Traditionally there had been many ways to do that for free. While that was true for years, today nearly all now make you pay a monthly or annual fee for that ability. There are still some free alternatives. One of those comes from Google. It is called Chrome Remote Desktop.  To learn more about it from Google directly, click here.

Chrome Remote Desktop also brings this capability to a Chromebook!  It is the primary option for providing support for a Chromebook since Chromebooks do not run programs like a Mac or PC would.  It also does not support Java.

Need to know how to install or use Chrome Remote Desktop?  Google provides all the information you need.  We have a page with screenshots of the steps for both installing and using Chrome Remote Desktop for remote support.

Need help?  AVX can help you in installing it on both devices and quickly getting you going.

Introducing Microsoft Teams

Microsoft Teams offers an alternative to Zoom and a great way to work with others. You can do video conferencing and more collaboration including sharing files and chatting. You might call it Skype on steroids. This solution is great for schools and just about any other group need.

Click here to learn more!

Zoom “bombing”… Are you practicing smart computing?

Zoom has been a popular video conferencing system with many uses. Prior to the coronavirus, it was used by many schools and businesses. Fast forward and its use has grown exponentially.

Just like every technology, there are risks involved with using Zoom. As of this writing, many outlets are discouraging the use of Zoom and for many to switch to other more inherently safer services like Microsoft Teams. There are many ways to practice smarter Zooming and to reduce the risks. There are also many other services and means to do the same thing that Zoom does. Regardless, the same safety practices apply to any and all of these services.

This NPR story talks about the dark side of Zoom and hijackings similar to what was seen with Ring and other technologies. No technology is perfectly safe. You can reduce your risks by taking the proper precautions.

Office 365 becomes Microsoft 365

Office 365 becomes Microsoft 365 automatically on April 21, 2020. For those subscribed to Office 365, the change will happen automatically. You should have already received an email.

If you don’t currently have a subscription, now is a great time to find out more about what Microsoft has to offer. Your subscription can include the Microsoft suite of applications that were part of Office, and now more. Whatever your needs, a plan is available for you.